Last updated: 18 August 2026

This policy applies to orders placed through striderssports.com on or after 18 August 2026. Nothing in this policy limits any consumer rights that apply in your country.

1. Cancelling or changing an order

If you need to cancel your order, change an item or correct your delivery address, please email support@striderssports.com within 24 hours of placing the order.

We process orders quickly, so changes can only be made before fulfilment begins. If your order has not entered fulfilment after the first 24 hours, you may still submit a request.

Once fulfilment has started, we cannot guarantee that the order can be changed or stopped. If the parcel has already been processed or shipped, you may need to accept delivery and return it in accordance with this policy.

Refusing delivery or failing to collect a parcel does not count as completing a return. Any return-to-sender, storage, address-correction or reshipping charges may be deducted from the refund where permitted.

2. 14-day return window

Change-of-mind returns are accepted when requested within 14 calendar days of the order being delivered.

Once you have notified us of the return, the parcel must be handed to the return carrier within the following 14 calendar days. Creating a shipping label does not count as sending the return. The tracking information must show that the carrier received the parcel within the return period.

Change-of-mind returns requested outside these timeframes will not be accepted unless we are required to do so under applicable consumer law.

3. Return conditions

To qualify for a full change-of-mind refund, all items must be returned complete and in their original condition.

Items may be tried on indoors to check the fit and appearance. They must not have been worn for running, training, driving or extended outdoor use.

Returned items must:

• Be free from scratches, marks, bending or other damage

• Show no signs of sweat, makeup, sunscreen, odour, dirt or extended wear

• Include all frames, lenses, cases, cloths, straps, prescription inserts, accessories, manuals and promotional items supplied with the order

• Include the original packaging, protective films, tags, seals and labels wherever reasonably possible

• Be packaged securely to prevent damage during return shipping

If an item has been handled or used beyond what is reasonably necessary to inspect it, or is returned incomplete or in a condition that reduces its value, the refund may be reduced by the actual loss in value where permitted.

4. How to start a return

To request a return, email support@striderssports.com and include:

• Your full name

• Your order number

• The items you wish to return

• Whether the return relates to a change of mind, fault, damage or incorrect item

We may request clear photographs or video showing the items and the complete contents of the order.

Once your request has been reviewed, we will provide the correct return address and shipping instructions.

Do not send returns to our registered business address, the sender address shown on the original parcel or any address other than the one provided by our support team. Parcels sent to an unauthorised address remain the customer’s responsibility until they reach our designated return facility.

If you would like a different colour, style or model, the original item must normally be returned and a new order placed. Exchanges are only available when confirmed by our support team in writing.

5. Return shipping

Customers are responsible for the cost of shipping change-of-mind returns.

Striders does not provide prepaid return labels or reimburse packaging, insurance or premium return services for change-of-mind returns.

All returns must be sent using a tracked shipping service with postage paid in advance. Please retain your tracking number and carrier receipt until your refund has been completed.

We do not accept cash-on-delivery or postage-due returns.

If we confirm that an item is faulty, damaged on arrival or incorrect, reasonable return shipping costs will be handled in accordance with the consumer rights that apply to the order.

6. International return declarations

International returns must be declared accurately on the customs form as:

“Returned Goods”
“Customer Return – No Commercial Resale”

The Striders order number or return reference must also be included. The customs value must be accurate, and the parcel must not be declared as a gift or a new commercial sale.

Please retain a copy of the completed customs declaration and shipping receipt.

If an incorrect or incomplete declaration results in customs duties, import fees, storage charges, handling fees or return-to-sender costs, the actual charges may be deducted from the refund where permitted.

A parcel held by customs is not considered received until it has been released and delivered to our designated return facility.

7. Refunds

All returned items are inspected before a refund is approved.

Eligible refunds are issued to the original payment method. Refunds will be processed within 14 days of receiving the returned items or acceptable proof that the return has been sent, where applicable.

After a refund has been processed, your bank or payment provider may require additional time to credit the funds to your account.

Where permitted, deductions may be made for:

• Signs of use or damage

• Missing items or accessories

• Loss in value

• Promotional recalculations

• Charges that are the customer’s responsibility under this policy

Premium or expedited delivery upgrades are non-refundable. The original standard delivery cost will only be refunded where required by applicable consumer law.

8. Promotional and bundle orders

All items included in a Buy One Get One Free or other bundle promotion must be returned to receive a full refund for the order.

If you keep any part of a promotional offer, the order may be recalculated using the standard price of the item you keep. This may reduce the remaining refund to zero.

Items supplied free as part of a promotion do not have a separate cash refund value.

9. Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact support@striderssports.com as soon as possible with your order number and clear photographs or video of the issue.

We may need to inspect the item before confirming the available solution.

Normal wear, cosmetic scratching, accidental damage, misuse, incorrect cleaning or damage occurring after delivery is not considered a product fault.

Depending on the issue and the consumer rights applying to your order, the available solution may include a repair, replacement, refund or another appropriate remedy.

10. Two-year warranty

Striders eyewear includes a two-year warranty covering confirmed manufacturing defects arising during normal use.

The warranty does not cover:

• Normal wear and tear

• Cosmetic scratches

• Accidental damage

• Loss or theft

• Crushing or bending

• Misuse or improper storage

• Incorrect cleaning or care

• Unauthorised repairs or modifications

This warranty is provided in addition to any mandatory consumer rights that apply to your purchase.

11. Delivery issues and stolen parcels

Customers are responsible for providing a complete delivery address and selecting a secure delivery location. Delivery to an authorised safe place, neighbour, reception, concierge or mailroom is treated as delivery to the location selected by the customer.

Once tracking and delivery evidence confirm that an order was delivered to you, a person nominated by you or an authorised delivery location, Striders cannot refund or replace parcels that are stolen, misplaced or lost after delivery.

If an order is marked as delivered but cannot be located, please contact us within 48 hours where possible. We will review the tracking and available delivery evidence with the carrier. If the parcel was delivered to the wrong location without your permission, we will investigate and provide the appropriate solution.

If delivery protection was purchased with the order, claims must also be submitted within the timeframe and evidence requirements set by the protection provider.

12. Contact details

Striders Sports is operated by Striders LLC.

Email: support@striderssports.com

Business correspondence address:
Striders LLC
30 N Gould St, Suite N
Sheridan, WY 82801
USA

This address is not a return warehouse. Please contact our support team before sending any return so that we can provide the correct return address.